Near impossible to get an appointment. Completely user-unfriendly. Why are they taking new patients if they can't provide an appropriate service?When I joined the practice the receptionist asked me if I had enough of my existing prescriptions remaining. I told her I had less than a week left. She said to phone in early the following week and that they will make sure I'm not left without. Now I can't get an appointment and am facing going through a mental health crisis.
I'm giving this place two stars, instead of one, only because Dr Smith is genuinely a caring doctor, and the nurse who performed my cervical screening and bloods was excellent. Other than that, one receptionist in particular is incredibly rude and frankly shouldn't be employed in a customer service role and I've seen horribly patronising doctors here. Oh, and it's about 8 days to get an appointment.
The doctors have always been good, but they are let down by the brashness of the reception staff who somehow manage to make you feel like a nuisance every time you speak to them. I am aware the NHS is under strain, and the desk does seem to be constantly busy, but the way they speak to patients is really short and rude and can deter future patients from returning.
Do more harm than good when it comes to mental health
Quite honestly the worst surgery I've ever had the misfortune to deal with. One of the male doctors who shall remain nameless is particularly rude and obnoxious. If you are looking for a surgery that is sympathetic to your needs, this isn't the place for you. I cannot stress enough how much of a traumatic experience visiting this surgery is; particularly if you get the doctor my concerns are about. It honestly puts me off visiting the doctors unless it is something serious and as a result, mu health suffers. If you move to the West End of Glasgow, I would seriously consider finding another surgery. In all my time living here, not once have they done anything of any help for me, in fact, the truth is they've caused me nothing but more trouble. Avoid at all costs, your health depends on it.
Buckingham Terrace Medical Practice is a UK Doctor based in Glasgow, Scotland. Buckingham Terrace Medical Practice is located at 31 Buckingham Terrace, Glasgow G12 8ED, UK.
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