Lovely spa! I've never been but I got asked to review so here I am
Staff very freindly atmosphere so relaxing would definitely return for more treatments
Lovely staff and great place to have a chill out day, me and my wife will definitely be coming back
Utterly disgraceful. Husband booked me signature massage as tenth wedding anniversary present. Received confirmation/reminder email with times yesterday. Arrived for appointment to find closed. Waited 20mins but still nobody. Then when making a complaint in main reception, girl came to say "sorry but it's not my fault, we left you a message and treat well shouldn't have booked you in because we don't open until 9 30 on a Friday. I have children" so firstly there was no message. Secondly you can't claim no responsibility because it was the company you pay to get extra business from that booked it. Thirdly I have two children and a full time job. I appreciate the complexities of juggling time nut would never expect a paying customer to excuse my mistake in those grounds.Update: following my initial 1 star rating I have to in fairness update to a three following amazing way of dealing with complaint shown by manager, Donna. Incredibly nice and seemingly genuine apology. Free treatment offered but not accepted, however really appreciate the offer and the effort made to rectify. It's a real shame that the girl this morning couldn't have just said sorry because money off was never the goal, just the treatment paid for with a simple apology for the mix up and left at that without the blaming then negative review wouldn't have been necessary in first place.
Went with my BF today and got a hot stone massage. It was amazing. My BF got the Swedish massage and loved it too. So relaxed. Girls that work there are so lovely. Will defo be back.
Spa In The City is a UK Spa based in Glasgow, Scotland. Spa In The City is located at Marriott Hotel, 500 Argyle St,, Glasgow G3 8RR, UK.
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